Terms of service

TERMS OF SERVICE

The products for sale on www.yeletres.com are sold and invoiced by Elena Palmesano, with registered office in Via Principe di Napoli, 17 – 81052 Pignataro Maggiore (CE), with tax code PLMLNE84R50B963J. For any information regarding orders, shipments and, more generally, purchases, you can contact customer care at the following addresses: email:

info@yeletres.com

Hours: 10.00-18.00 (CEST)

GENERAL CONDITIONS OF SALE

1. Acceptance of the general conditions of sale and conclusion of the contract

1.1 The contract stipulated between Elena Palmesano and the Customer (i.e. the subject, natural person, who makes the purchase on the Site, not referable to his commercial, entrepreneurial or professional activity) must be considered concluded with the acceptance, even if only partial, of the order from Elena Palmesano. In the event of non-acceptance of the order, Elena Palmesano will in any case promptly notify the Customer.

1.2 By placing an order in the various ways provided, according to the order form on the Site, the Customer declares to have read all the information provided to him during the purchase procedure and to fully accept these general conditions.

1.3 These Conditions can be printed or saved on a durable medium, in compliance with the provisions of art. 12 of Legislative Decree 70/2003 and by art. 51 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014.2.

Method of purchase

2.1 The products offered for sale by Elena Plmesano are only those present on the yeletres.com website at the time the Order is forwarded, as described in the relative information sheets.

2.2 In any case, it is understood that the images accompanying the description of a product are for informational purposes only and may not be perfectly representative of its characteristics but may differ, e.g. by color and size (also due to the browser and monitor used to access the site and view the images).

2.3 In order to place an Order, the Customer must fill out the relative form on the Site in its entirety and send it after having carefully read the Conditions, as well as the characteristics of the product and/or products he intends to purchase. The Customer must also ask Elena Palmesano, if desired, to issue a tax invoice relating to the purchase, pursuant to art. 22 D.p.R. no. 633/1972.

2.4 Correct receipt of the Order is confirmed by Elena Palmesano with a response via e-mail, sent to the e-mail address communicated by the Customer. This confirmation message will summarize the purchase conditions, as required by the applicable legislation, as well as the data entered in the Order by the Customer, so that the same can verify the same and possibly communicate the necessary corrections of incorrect data without delay.

3. Prices and Payment Methods

3.1 The prices indicated on the site are to be considered inclusive of taxes and VAT. Any shipping costs or payment costs are in any case communicated in advance to the Customer through the site or these Conditions.

3.2 The following payment methods are provided: (i) Credit Card For payment, the customer can use the Visa, MasterCard, Amex, Maestro, ShopPay, ApplePay and GooglePay circuits according to their specific methods. (i) PayPal For the payment the Paypal circuit can be used by the customer according to the specific methods of the same.

4. Delivery of products and related expenses

4.1 The products purchased will be processed within 12-48 hours of the Order and delivered to the address indicated by the Customer in the Order within 2-4 days of acceptance of the Order by Elena Palmesano, at the cost specifically indicated on the Site before sending the Order. Elena Palmesano reserves the right to accept or refuse deliveries requested outside the Italian or European borders. In any case, for deliveries to be made outside the Italian borders, shipping costs and delivery times may vary.

4.2 With regard to deliveries requested in countries outside the European Union, any import customs fees will be charged to the recipient. The Customer is therefore invited to contact the customs authorities of his country in advance to check the costs and any import limits.

4.3 The delivery times indicated by Elena Palmesano must be considered as purely indicative and a delay with respect to them, or any delivery made with subsequent split shipments does not entitle the Customer to refuse the delivery itself and to request compensation or compensation.

4.4 Upon delivery of the products, the Customer is required to check: that the number of packages delivered corresponds to what is indicated in the transport document and that the packaging is intact, not damaged, wet or otherwise altered, even in the materials closure (adhesive tape or metal straps). Any damage to the packaging and/or the product or the mismatch in the number of packages or indications, must be immediately detected, placing a specific indication on the delivery document of the product to be returned to the courier. Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 7 days of delivery, according to the procedures set out in this document.

5. Right of withdrawal

5.1 Pursuant to art. 52 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the Customer may withdraw from the Conditions and therefore from the purchase contract for any reason, without the need to give reasons and without any penalty, within 14 (fourteen) working days from the date of receipt of the products.

5.2 To exercise the right of withdrawal referred to in article 5.1 above, the Customer must send Elena Palmesano a communication to that effect, within the terms indicated, to the following email address info@yeletres.com.

5.3 In the event of withdrawal, the Customer must return the products to Elena Palmesano at his own expense within 14 (fourteen) days of the withdrawal, to the following address Elena Palmesano, Via Principe di Napoli, 17 - 81052 Pignataro Maggiore (CE). The goods must be returned intact, complete with all its parts and in the original packaging (envelopes and packaging), kept and eventually used for the time strictly necessary to establish and verify its nature, characteristics and size, according to normal diligence, without are signs of wear or dirt, in compliance with the following conditions:

the right of withdrawal may apply to the product purchased in its entirety; in fact, it is not possible to exercise withdrawal only on part of the product purchased (e.g.: accessories, complements, etc...); for the withdrawal to be possible, the product must be intact and returned in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: labels, tags, tags, seals, etc...); the shipping costs (and any customs fees, if any) for returning the goods will be the sole responsibility of the Customer. the shipment, until the certificate of receipt in the warehouse indicated by Elena Palmesano, is under the complete responsibility of the customer; in the event of damage to the goods during transport, Elena Palmesano will notify the Customer, to allow him to promptly file a complaint against the courier chosen by him and obtain the relative reimbursement; the product will then be made available to the Customer, simultaneously canceling the request for withdrawal; Elena Palmesano will not be liable in any way for damage, theft, loss occurring during or in any case depending on the return shipment.

5.4 Elena Palmesano will refund the Customer the full amount already paid, net of any additional shipping costs pursuant to art. 56, paragraph 2, of Legislative Decree 21/14), within 14 (fourteen) days of withdrawal, by transferring the amount charged, using the same means of payment used by the Customer for the initial transaction, unless otherwise agreed. In any case, the Customer will not incur any costs as a consequence of said reimbursement. Elena Palmesano may suspend the reimbursement until receipt of the returned product or until the moment in which the Customer demonstrates that he has correctly returned the product, whichever comes first.

5.5 In any case, the Customer will lose the right of withdrawal in cases where Elena Palmesano ascertains that: the returned product and/or its accessories, and/or its packaging are not intact; the product is missing its external packaging and/or or of the original internal packaging; the product is missing integral elements and/or accessories (e.g. closures, laces, buckles, etc.). In the event of forfeiture of the right of withdrawal, Elena Palmesano will return to the sender the purchased product, charging the same the shipping costs and, if already reimbursed, the price of the product.

6. Warranties

6.1 All products sold by Elena Palmesano are covered by a 24 (twenty-four) month guarantee for lack of conformity, pursuant to Title III of Legislative Decree 206/2005. To use the warranty assistance, the Customer must keep the invoice, or the payment receipt, together with the transport document.

6.2 The guarantee for lack of conformity will apply provided that the relative product has been used correctly, in compliance with its intended use and with the provisions of the use and washing instructions present in and/or with the product.

6.3 In the event that, for any reason, Elena Palmesano is unable to return a product under warranty to the Customer (repaired or replaced), or if the repair or replacement is, also due to the value of the product, excessively expensive, Elena Palmesano will be able to proceed with the appropriate reduction of the price paid, ie the refund of the entire amount paid with termination of the contract.

6.4 In cases where the application of the guarantees provides for the return of the product, the same must be returned by the Customer in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment).

7. Complaints and requests for information

7.1 Any complaint or request for information can be addressed to Elena Palmesano at the following addresses Elena Palmesano, Via Principe di Napoli, 17 - 81052 Pignataro Maggiore (CE), email: info@yeletres.com

8. Privacy

8.1 The personal data collected with the forwarding of the Order will be processed by Elena Palmesano for the sole purpose of satisfying the express requests of the Customer, in compliance with European Regulation 679/2016 and the privacy information on the site. Any further treatments will be carried out only with the express consent of the customer.

9. Governing Law

9.1 The sales contract referred to in these Conditions and its execution is governed by Italian law, with the disapplication of conflict rules and the United Nations Convention for the International Sale of Goods. For the resolution of the related disputes, the Court of the municipality of residence of the Customer will be competent.